Policies, Privacy Statement and Terms & Conditions

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Procedure of interest

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms of Use.

1. Collection of Data: Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address.

2. Use of Data: We will make efforts so that your Data will not be provided to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Policy, Terms of Service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property; (vi) or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the Privacy Policies that appear on those sites.

3. Editing or Deleting Your Account Information: You may request deletion of your contact details by contacting us. Any medical records and information will be retained by The Hospital Group.

4. Changes to this Privacy Policy: We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings.

5. No Guarantees While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

6. Contact Information. If you have any questions about this Policy or our web site, please feel free to contact us.

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Cash refunds can only be made to the payment card used to purchase the goods. If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order. Goods must be returned in their original condition, including immediate packaging.

All online orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers. Expected delivery time is usually between 5 – 7 days.