Patient Charter

The Hospital Group: Our patient charter

The Hospital Group has developed a weight loss intervention and surgery commitment for patients. Our whole approach and ethos is to ensure we provide patients with the highest quality care before, during and after their procedure – and that we hold ourselves accountable for delivery of that care. This charter explains precisely how we deliver against that commitment.

Patients’ clinical care is carried out by qualified and experienced practitioners.

All of The Hospital Group’s procedures are undertaken in a safe environment which adheres to the highest standards of clinical excellence.

We enable patients to make informed decisions so that they have full control of their care.

We listen to patients and their concerns; and we believe that patients’ views and feedback are invaluable in ensuring that we uphold the highest standards of patient care across our hospitals and clinics.

Any concerns and complaints that patients raise to The Hospital Group are dealt with fairly, consistently and promptly.

Marketing

Our marketing activity is honest and transparent, and we ensure that patients enter their procedure with a clear understanding of the potential risks and benefits of surgery. We have a separate Marketing Charter which outlines our approach to marketing, which can be found here.

 

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