13 January 2021

Section 24: Contact details

Your Patient Advisor (the sales advisor with whom you met on the day you had your consultation) coordinates arrangements for your surgery.  You should contact them with any queries in this regard.  Please note that they are not health professionals, and so they will divert your query to a nurse and/or dietitian if required. 


Patient Care Coordinator name:  _________________________ 


Patient Care Coordinator mobile phone __________________________ 


Any queries regarding aftercare appointments, nurse appointments or dietitian appointments, or for general advice including medical advice, please contact our Weight Loss Surgery Support team who will arrange a suitable appointment with a specialist nurse, specialist dietitian, consultant nurse or consultant surgeon. 


Telephone 0845 124 9234 or 0121 445 7547 

Email [email protected] 

Opening hours Monday to Friday: 9.00am to 5.00pm 


Bank holidays: 10am to 4pm (with the exception of Christmas Day & Boxing day, or those in lieu of these should they fall on a weekend) 

24 hour urgent advice line: 0121 445 7525 

Please note this is for urgent advice only. Symptoms we would consider urgent include: 

  • Difficulty swallowing fluids and/or your own saliva 
  • Vomiting/regurgitation after fluids/drinks that does not settle within 24 hours 
  • Vomiting blood 
  • Chest pain and/or breathlessness (especially initially after surgery) 
  • High temperature (especially initially after surgery) 
  • Open, oozing or red operation wound 
  • Calf pain (especially initially after surgery) 
  • Sudden unexpected abdominal pain that continues for more than one hour 
  • Sudden unexpected rise in temperature 


In an emergency, always call 999 in the first instance 




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